Refund Policy

For physical items such as vinyl, cassettes, CDs, apparel, or other merchandise, contact the seller first if the item is damaged, missing, or incorrect. Include your order number, the item name, a description of the issue, and photos if possible. We may ask for additional information before approving a refund or exchange.

If a physical item was shipped by a seller registered as a trader or professional seller, additional consumer rights may apply depending on your location. Where required by law, eligible items shipped to the EU or UK may include withdrawal or return rights. Custom-made and perishable goods are generally excluded unless otherwise required by law.

If you believe you were charged twice or did not authorize a payment, contact support as soon as possible. Include the transaction date, order number if available, and the payment method used. We may need time to review the payment record before we can issue a refund.

We take unauthorized charges seriously and will work with you and the payment processor to investigate and resolve the issue promptly. In cases of confirmed unauthorized charges, we will process a refund as quickly as possible, subject to payment processor timelines and requirements.

To request a refund, send us: your order number or transaction ID; the item name or release title; the email address used for the purchase; a short explanation of the issue; and photos or screenshots if relevant. The more complete your request, the faster we can review it.

For physical merchandise, contact the seller first whenever possible. For digital purchases or unresolved cases, contact Tunog Kalye support directly. We will acknowledge receipt of your refund request within 2 business days and provide an estimated timeline for resolution.